Shipping policy

Shipping Policy

Shipping Destinations and Costs

We currently offer standard shipping to Austria and Germany:

• Austria: Free shipping.
• Germany: €9.99 per order.

Shipping charges are displayed at checkout before you complete your purchase.

Estimated Delivery Times

From the date you place your order, estimated delivery times are:

• Austria: 3–5 business days.
• Germany: 5–8 business days.

These estimates include both order preparation and transport to your delivery address. Business days are Monday to Friday, excluding public holidays.

Delivery Delays

Delivery may occasionally take longer due to public holidays, seasonal demand or transport disruptions. If we become aware of a delay affecting your order, we will inform you as soon as possible.

If your order has not arrived within the estimated delivery period, please contact us with your order number so we can investigate.

Damaged or Incorrect Deliveries

If your order arrives damaged or contains an incorrect item, please contact us. Where possible, include your order number and photos to help us resolve the issue. Your statutory rights remain unaffected.

Contact

Idehandish GmbH – Donau Green Wave
Email: idehandish.gmbh@gmail.com